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Terms of Service

Last updated: April 8, 2026

These Terms of Service ("Terms") govern your access to and use of the StorePilot platform ("Platform"), including the SaaS dashboard, the WordPress plugin ("Plugin"), and all associated APIs and services (collectively, "the Service"). By installing the Plugin or registering an account on the Platform, you ("Client") agree to be bound by these Terms in full.

If you do not agree with any part of these Terms, do not install the Plugin or use the Platform.

1. Acceptance of Terms​

By performing any of the following actions, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy:

  • Creating an account on the Platform;
  • Installing or activating the StorePilot WordPress plugin on any website;
  • Sending data to the Platform API using an API key;
  • Accessing the Platform dashboard.

2. Description of the Service​

StorePilot is a SaaS analytics and monitoring platform for WordPress-based websites. It provides:

  • JavaScript and PHP error capture and grouping;
  • Session recording and replay;
  • WooCommerce lead capture and tracking;
  • Pageview and visitor analytics;
  • Real-time dashboard for all collected data.

The Platform acts as a Data Processor on behalf of the Client. The Client operates as the Data Controller with respect to end-user personal data collected by the Plugin.

3. Client Responsibilities​

By using the Service, you agree that you are solely responsible for:

3.1 Cookie Consent & Visitor Disclosure
Obtaining all legally required consents from your website visitors before the Plugin begins collecting data (page views, session recordings, lead information, etc.). This includes compliance with GDPR, ePrivacy Directive, CCPA, and any other applicable data protection laws in your jurisdiction. The Platform does not manage cookie consent on your behalf — you must integrate a cookie consent mechanism on your own website.

3.2 Privacy Policy
Maintaining an accurate, up-to-date Privacy Policy on your website that discloses to visitors what data is collected, how it is used, and how long it is retained. Your Privacy Policy must reference the use of session recording and analytics tools.

3.3 API Key Security
Keeping your Platform API key confidential. You must not share the API key publicly, commit it to a public repository, or include it in client-side code that is accessible to end users. Any unauthorized use of your API key is your responsibility.

3.4 Lawful Purpose
Using the Service only for lawful purposes consistent with applicable law. You must not use the Service to collect data from minors under 16 years of age without verifiable parental consent.

3.5 Notification of Data Subjects
Informing your website visitors about session recording in your site's Privacy Policy and cookie notice.

4. Data & Privacy​

4.1 Data Ownership
All data collected through the Plugin from your website belongs to you. We do not sell, rent, or share your data with third parties.

4.2 Data Retention
Data is retained according to the storage configuration of your account. You may delete individual visitor records, errors, recordings, and leads at any time from the dashboard.

4.3 Right to Erasure
The Platform provides a "Right to Erasure" API endpoint (DELETE /api/v1/sites/:id/visitors/:id/data) to allow you to fulfill GDPR Article 17 requests from your website visitors. You are responsible for implementing the process for handling such requests.

4.4 Data Processing Agreement
By accepting these Terms, you also accept the Data Processing Agreement (DPA) which is incorporated herein by reference and governs how we process personal data on your behalf as a Data Processor.

5. Service Availability​

The Platform is provided on an "as-is" and "as-available" basis. We do not guarantee uninterrupted uptime. Scheduled maintenance and unexpected outages may occur. We will make commercially reasonable efforts to maintain service availability.

6. Intellectual Property​

The Plugin, Platform dashboard, and all related software are and remain the exclusive intellectual property of StorePilot. These Terms do not grant you any rights to the source code, trademarks, or intellectual property of the Service beyond the limited right to use the Service as described herein.

7. Prohibited Use​

You must not:

  • Reverse-engineer, decompile, or disassemble any portion of the Platform;
  • Attempt to gain unauthorized access to the Platform or its infrastructure;
  • Use the Service to collect data in violation of applicable law;
  • Resell, sublicense, or transfer your account to a third party;
  • Use the Service to store illegal, defamatory, or infringing content;
  • Flood the ingestion API with synthetic or test data at a scale that degrades service for other clients.

8. Limitation of Liability​

To the maximum extent permitted by applicable law, StorePilot shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Service, including but not limited to loss of revenue, data, or business opportunity, even if advised of the possibility of such damages.

9. Modification of Terms​

We reserve the right to modify these Terms at any time. We will notify registered users of material changes by email or through the Platform dashboard. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

10. Governing Law​

These Terms are governed by and construed in accordance with applicable law. Any disputes shall be resolved through good-faith negotiations, and if unresolved, through arbitration or courts of competent jurisdiction.

11. Contact​

For questions about these Terms, please contact us at: contact@store-pilot.net